Job Title: Customer Support Agent
Location: Toronto ON
Company: PFSL Investment Canada

Job Overview:

We’re looking for a friendly and proactive Customer Support Agent to provide exceptional service to our customers. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience across various channels (phone, email, chat).

Key Responsibilities:

• Assist Customers: Handle customer inquiries and issues promptly via phone, email, or chat.
• Issue Resolution: Diagnose problems, provide solutions, and escalate when necessary.
• Product Knowledge: Offer accurate product/service information and support.
• Documentation: Record customer interactions and feedback in the CRM system.
• Collaboration: Work with other teams to ensure effective problem-solving.

Skills & Qualifications:

• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to troubleshoot and resolve customer issues.
• Empathy: Friendly and patient with customers.
• Experience: Prior customer service experience is a plus.

Why Join Us?

• Growth Opportunities: Room for career advancement.
• Supportive Team: Collaborative work environment.
• Benefits: Competitive pay and benefits package.